FAQ
Q: Are kexarela products made from real wood?
A: Yes! All kexarela products are crafted from carefully selected natural wood and undergo strict quality checks. Each piece highlights the natural grain of the wood, making every desk ornament unique and suitable for everyday display.
Q: How long does it take to receive my order?
A: Orders are processed within 1–3 business days. Standard shipping in the USA usually takes 3–7 business days, while international orders may take 7–21 business days, depending on customs and location.
Q: Can I track my order?
A: Absolutely! Once your order ships, you will receive a tracking number via email. You can use it to monitor your package through the carrier’s website.
Q: What if my item arrives damaged or defective?
A: Please contact us within 7 days of receiving your order at service@kexarela.com with photos of the issue. We will arrange a replacement or refund promptly.
Q: Do you offer international shipping?
A: Yes, kexarela ships worldwide. Please note that customs fees, import duties, or taxes may apply depending on your country and are the responsibility of the customer.
Q: Can I cancel or change my order?
A: Orders can be canceled within 3 working days before shipment. Once the order has been processed, cancellations or changes may no longer be possible. Please contact us as soon as possible if you need assistance.
Contact Information
📧 Email: service@kexarela.com
📞 Phone: + 852 6737 6863
📍 Address:Room 1603, 16/F, K83, 83 Tai Lin Pai Road, Kwai Chung, New Territories, Hong Kong