Shipping Policy
Thank you for shopping with kexarela! We aim to deliver your order quickly and reliably. Please read the following information regarding shipping times, processing, tracking, and delivery.
Order Processing
All orders are typically processed within 1–3 business days after payment confirmation. During high‑volume sales periods (holidays, promotions, peak seasons), processing may take slightly longer.
You will receive an email confirmation once your order has shipped.
Shipping Methods & Delivery Times
kexarela offers multiple shipping options to fit your needs:
Standard Shipping (USA)
Estimated delivery: 3–7 business days
Carrier may vary depending on your location.
Expedited Shipping
Estimated delivery: 2–4 business days
Available at checkout for an additional fee.
International Shipping
Estimated delivery: 7–21 business days
Delivery time varies depending on destination country and customs clearance.
📍 Note: Delivery times are estimates and begin from the date of shipment, not the order date.
Shipping Costs
Shipping costs are calculated at checkout based on:
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Destination address
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Package weight & dimensions
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Selected shipping method
Occasionally, shipping charges may vary slightly due to carrier adjustments. Any additional charges will be communicated in advance.
Tracking Your Order
Once your order has shipped, you will receive a tracking number via email.
You can use this tracking number to monitor your shipment’s progress through the carrier’s website.
If you do not receive tracking information within 3 business days of placing your order, please contact us:
📧 service@kexarela.com
📞 + 852 6737 6863
We’re happy to assist you.
Shipping Restrictions
Some items may be subject to shipping restrictions due to:
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Size or weight
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Country‑specific import regulations
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Carrier limitations
If your order cannot be shipped to your address, we will contact you with available options or a possible cancellation and refund.
Customs, Duties & Taxes
International orders may be subject to customs fees, import duties, or local taxes upon arrival in your country.
These fees are not included in the purchase price or shipping cost and are the responsibility of the customer. Please check your country’s regulations before placing an order.
Delivery Issues
Delayed Delivery
If your order has not arrived within the estimated timeframe:
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Check your tracking status
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Confirm your shipping address
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Contact us for further assistance
Lost or Damaged Packages
If your shipment is lost or arrives damaged:
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Take photos of the packaging and contents
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Contact us within 7 days of delivery
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Provide your order number and photos
We will coordinate with the carrier to resolve the issue promptly.
Contact Information
For questions regarding shipping, delivery, or tracking:
📧 Email: service@kexarela.com
📞 Phone: + 852 6737 6863
📍 Address:Room 1603, 16/F, K83, 83 Tai Lin Pai Road, Kwai Chung, New Territories, Hong Kong